As a small business, we’re not able to offer 'change of mind' returns or exchanges. 

Please keep in mind, we offer and accept orders in good faith. We are unable to 'swap' a product you ordered one month for a product made available in the following month. 

We can only replace items if they are significantly defective or damaged, and remind customers certain details perceived by the customer to be 'defects', may simply be a characteristic of handmade craftsmanship and working with natural materials. 

Our product are lovingly crafted by hand by our weavers, and as such, each and every product will have minor differences, whether it's in the yarn, or other finishings. These are not faults, but rather a signature of hand craftsmanship from natural materials. 

In the instance of genuine defect or damage, replacement, refund or partial reimbursement will be discussed. Where replacements are unavailable, a refund may be the only alternative. All refunds is set in USD value.

If your item arrives with a minor defect, please email so we can discuss options for repairs!

If you need to discuss a refund, repair or replacement, please send us an email, including relevant photographs. Any concerns must be raised with us within 30 DAYS of receiving the item. 

Damages occurred as a result of mishandling the item (ie. dropping, banging it against walls, leaving the bags in inclement weather such as direct sunlight or rain, carrying too much weight in the bag)  are not the responsibility of the business.

For the below circumstances, we don't accept a refund request without return. But we can offer a 10%-20% coupon on the next order.
(1) Don't like the item;
(2) Not fit as expected without any quality problem;
(3) Shipping status shows delivered but not received;
(4) Differences/misunderstanding (on products/fabric) but has already claimed in our description/title;
(5) Placed a wrong order and shipped.